Anti-Spam Policy
Last Updated: March 1, 2026
1. Purpose and Scope
This Anti-Spam Policy establishes the standards and practices that Glowprobe (glowprobe.sbs) follows regarding electronic communications sent to users, subscribers, and prospective customers. This policy applies to all email communications, notifications, and marketing messages originating from our platform or sent on our behalf.
By using our services, you acknowledge that you have read and understood this policy. We are committed to responsible communication practices and expect the same from anyone who uses our platform to send messages.
2. Definitions
- Spam: Unsolicited bulk electronic messages sent without the recipient's prior consent, regardless of commercial intent.
- Commercial Electronic Message (CEM): Any electronic message that encourages participation in a commercial activity, including promotional offers, advertisements, or marketing content.
- Transactional Message: A message sent to facilitate or confirm a transaction or relationship that the recipient has already agreed to.
- Consent: Express or implied permission from a recipient to receive electronic messages from a sender.
- Unsubscribe Mechanism: A clear, functional method for recipients to withdraw consent and stop receiving messages.
2. Our Commitment to Permission-Based Communication
2.1 Consent Requirements
We send commercial and marketing communications only to individuals who have provided clear, voluntary consent. Consent may be obtained through one of the following methods:
- Explicit opt-in at account registration or checkout
- Voluntary subscription to our newsletter or updates
- Consent given through a written or digital agreement
- Implied consent arising from an existing business relationship, where permitted
We do not purchase, rent, or use third-party email lists obtained without verified opt-in consent from their members.
2.2 Transactional and Service Messages
Certain communications are necessary to operate our services and may be sent without separate marketing consent. These include:
- Account creation confirmations and password resets
- Payment receipts and invoices
- Course enrollment confirmations and schedule reminders
- Security alerts and system notifications
- Responses to direct inquiries submitted by the user
These messages are operational in nature and are not subject to marketing opt-out, though users may adjust notification preferences within their account settings where applicable.
3. Message Content Standards
3.1 Honest Identification
All messages sent by or on behalf of Glowprobe will:
- Clearly identify the sender by name and provide valid contact information
- Use accurate, non-deceptive subject lines that reflect the content of the message
- Not use misleading headers, routing information, or reply-to addresses
- Include a physical mailing address: 30 Royal Gardens Rd, Penobsquis, NB E4G 2A4, Canada
3.2 Prohibited Content
We prohibit the inclusion of the following in any communications sent through or associated with our platform:
- False or deceptive claims about products or services
- Harvested or scraped email addresses used without consent
- Malicious code, tracking pixels that obscure identity, or hidden scripts
- Content that violates applicable laws or third-party rights
4. Unsubscribe and Opt-Out Rights
4.1 How to Opt Out
Every commercial or marketing email we send includes a clear and functional unsubscribe mechanism. Recipients may opt out by:
- Clicking the Unsubscribe link included at the bottom of each marketing email
- Logging into their account and adjusting communication preferences
- Sending a written opt-out request to support@glowprobe.sbs
4.2 Processing Opt-Out Requests
All opt-out requests are processed promptly. Once an opt-out is received:
- The request will be actioned within a reasonable time frame, not to exceed ten (10) business days
- The recipient will not be added back to marketing lists without obtaining fresh consent
- Transactional or account-related messages may continue as necessary to maintain the service
5. User Responsibilities
Users who access communication or messaging features within our platform are required to comply with this policy. Specifically, users must not:
- Use our platform to send unsolicited bulk messages to any recipients
- Import contact lists composed of addresses obtained without verifiable consent
- Use automated tools to send messages at a volume inconsistent with legitimate communication
- Disguise the origin of messages or impersonate another individual or organization
- Bypass or interfere with unsubscribe mechanisms
Violation of these requirements may result in immediate suspension or termination of access to our platform without prior notice.
6. Reporting Spam
If you believe you have received an unsolicited or abusive message that appears to originate from our platform or misuses our name, we encourage you to report it. You may contact us at:
- Email: support@glowprobe.sbs
- Phone: +1 (450) 371-8271
- Mail: 30 Royal Gardens Rd, Penobsquis, NB E4G 2A4, Canada
Please include the original message headers, the date and time of receipt, and a description of why you consider the message to be spam. We investigate all complaints and take appropriate corrective action.
7. Third-Party Senders and Service Providers
We may engage third-party email service providers to deliver communications on our behalf. All such providers are required to:
- Adhere to the standards set out in this policy
- Maintain appropriate data handling and security practices
- Honor opt-out and unsubscribe requests in a timely manner
- Refrain from using data provided by us for purposes unrelated to service delivery
We conduct reasonable due diligence when selecting communication service providers and include anti-spam obligations in applicable agreements.
8. Record Keeping
We maintain records of consent for marketing communications, including the method, date, and context in which consent was obtained. These records support our compliance posture and are available for review upon legitimate request. Records are retained for the duration of the relationship and for a reasonable period thereafter in accordance with our data retention practices.
9. Enforcement and Consequences
Breach of this policy by any user, affiliate, or partner may result in one or more of the following:
- Immediate suspension of messaging or account privileges
- Permanent termination of the account or service agreement
- Referral to relevant regulatory authorities or internet service providers
- Civil or legal action where warranted
We reserve the right to block, filter, or reject messages that violate this policy without prior notice to the sender.
10. Changes to This Policy
We may update this Anti-Spam Policy from time to time to reflect changes in our practices, technology, or applicable standards. When material changes are made, we will update the Last Updated date at the top of this document. Continued use of our platform or services following the posting of updates constitutes acceptance of the revised policy.
We encourage users to review this policy periodically to stay informed of our communication standards.
11. Contact Us
Questions, concerns, or requests related to this Anti-Spam Policy should be directed to:
| Contact Method | Details |
|---|---|
| support@glowprobe.sbs | |
| Phone | +1 (450) 371-8271 |
| Mailing Address | 30 Royal Gardens Rd, Penobsquis, NB E4G 2A4, Canada |